Refund policy

Refund Policy

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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund, however, depending on the condition of the equipment we may accept an exchange of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

If you have not received your refund within the 30 day period, please contact us at info@helefitness.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged upon receipt of products. If you need to exchange it for the same item, send us an email at info@helefitness.com and send your item to: 46-144 Kahuhipa St. Kaneohe Hawaii US 96744.